The Islington Water Debt Advice Project ended in December 2025, when the funding from the Thames Water Trust Fund came to an end. It was first launched in April 2018, with funding from this Trust Fund. This project offered a specialist debt advice and casework service, delivered by an experienced caseworker to Islington residents. The focus was on those with water debts, but the service also assisted with other debts, notably utility debts. The project also helped people in debt to maximise their income and better manage their debts. It also helped them to develop sustainable repayment plans and correctly prioritise debts. The project encouraged individuals to better understand budgeting and how to manage their money effectively. It also promoted the Thames Water Priority Service Register and the various schemes that the water company has set up to assist clients who are struggling to pay their water bills, and with their financial situation more generally.
Residents with debts can still contact IPR for an appointment, by ringing the telephone advice line on 020 7561 3685 between 2 and 4pm on Mondays, Tuesdays and Fridays. Organisations can also contact IPR if they have members or clients with debts, particularly those that work with vulnerable members of the local community.
