IPR is delivering the new IPR Justice project, from 1st April 2021. Based on over 50 years’ experience of delivering strong outcomes for those living in poverty, this new initiative is designed to influence policy and practice on welfare rights, as well as to provide additional capacity to represent clients at Welfare benefits tribunals. The focus of the project is those with disabilities, notably mental health related.

There are two key aspects to this project. Firstly, IPR Justice will provide legal representation at Welfare Benefits Tribunals, through additional casework capacity. The project aims to further build our capacity to undertake legal action to maximise incomes. Appeals are increasing in response to flawed assessments and IPR has a strong track record of success at tribunals.

Secondly, IPR Justice will gather evidence of the experiences of people accessing the welfare system, in order to influence government policy. Our initial focus will be the introduction of tribunals held by video link, partly in response to the pandemic, and the effect this has on access to justice for all disabled and vulnerable claimants. We will also focus on the needs and experiences of claimants with mental health issues, as they often face particular barriers to accessing their welfare rights. We plan to work with partners such as Disability Rights UK, Child Poverty Action Group and others to influence policy and address the failing assessment and appeals system. We are working with partners such as Disability Rights UK, Child Poverty Action Group (CPAG) and others to influence policy and address the failing assessment and appeals system.

We are delighted that this project has been largely funded for the next three years by Trust for London, with whom we have worked previously, and look forward to further developing our partnership with them. If you are an organisation working in a similar field and would like to explore working collaboratively with us on this project, or if you are a funder interested in supporting this project, get in touch through

If you live in Islington and need help with challenging a welfare benefits decision, or to find out more about IPR Justice, ring the IPR Telephone Advice Line on 020 7561 3685 on a Monday, Tuesday or Friday between 2pm and 4pm.

Remote Justice? Virtual benefits tribunals and disabled clients

Over the summer of 2021, IPR carried out research with welfare benefits advisers all over the country who had experience of representing disabled people at tribunals held by phone or video, and a small number of disabled people who had challenged their benefits decisions at tribunals. The results showed that holding tribunals in this way can work for some disabled people, but brings plenty of pitfalls and does not work for all. Our most important recommendation from this work is that everyone challenging a benefits decision at tribunal must be offered a genuine and informed choice of format, including a face-to-face hearing.

The Report entitled “Remote Justice? Virtual benefits tribunals and disabled clients” was launched at the IPR AGM on 9^th November 2021, and is available for download here: Remote Justice? Virtual benefits tribunals and disabled clients (PDF).

There is also a short briefing document that summarises the key points from the report, available here (PDF).

IPR addressed the conference of the National Association of Welfare Rights Advisers (NAWRA) on the 10 December 2021, attended by around 180 delegates. Lindsay Owen presented the report and research at this virtual conference, and further discussion took place in breakout rooms. A summary of the advice is available here (PDF).

IPR KidsSupport is a dedicated service for Islington families. Many families with children with disabilities or long term health conditions have financial difficulties, and do not access their full entitlement of benefits. Often they get in debt as they have little time or knowledge to negotiate the bureaucracy. Disability Living Allowance (DLA) remains for children under the age of 16, but it is a complicated application process needing an appeal if turned down.

KidsSupport has worked with families and young people with a wide spectrum of health issues including as Autism, Down’s Syndrome, Mental Health Conditions such as anorexia, Sight and Hearing loss.

KidsSupport assists with Disability Living Allowance /Personal Independence Payment Applications and Appeals, Tax Credits, Universal Credit, Carers Allowance and other matters to ensure families receive their full entitlement to welfare benefits.

KidsSupport has been successful in both Disability Living Allowance (DLA) and Personal Independence applications and appeals. We have represented families, who need to provide extra care outdoors for children with behavioural difficulties, to meet the criteria for the Severe Mental Impairment regulations to ensure they receive Higher Rate Mobility element of DLA.

KidsSupport liaise with Islington Family Support and Social Workers. We work with other local specialist organisations and charities such as Home-Start and Little Village to ensure that families whose children need extra care get the support they need. Initial funding has been secured from Cloudesley and we are seeking further funds to develop the IPR KidsSupport initiative further.

To find out more about IPR KidsSupport, or for advice and appointments, ring the IPR Telephone Advice Line on 020 7561 3685 on a Monday, Tuesday or Friday between 2pm and 4pm.

The Islington Water Debt Advice Project is being promoted by IPR, following further 2 year funding from July 2023, from the Thames Water Trust Fund. It was first launched in April 2018, with funding from this Trust Fund. This project offers a specialist debt advice and casework service, delivered by an experienced caseworker to Islington residents. The focus is on those with water debts, but the service can assist with other debts, notably utility debts. The project also helps people in debt to maximise their income and better manage their debt. It also helps them to develop sustainable repayment plans and correctly prioritise debts. The project encourages individuals to better understand budgeting and how to manage their money effectively. It also promotes the Thames Water Priority Service Register and the various schemes that the water company has set up to assist clients who are struggling to pay their water bills, and with their financial situation more generally.

Residents with debts can contact IPR for an appointment, by ringing the telephone advice line on 020 7561 3685 between 2 and 4pm on Mondays, Tuesdays and Fridays. Organisations can also contact IPR if they have members or clients with debts, particularly those that work with vulnerable members of the local community.

Funded by City Bridge Trust, IPR Assist gives extra capacity to work with the most vulnerable residents in the borough. Launched in April 2019, this project uses IPR’s experience and local networks to provide intensive support to around 500 people a year. We work with key local partners, notably Help On Your Doorstep (HOYD) to identify those residents most
affected by poverty and most in need of support. Weekly referrals are booked in for appointments at our offices at the Manor Gardens Centre, particularly those requiring specialist welfare benefits advice, casework and representation. The majority of those being referred have disabilities, and problems accessing their full entitlement of benefits.

There are increasing numbers of people living in poverty in Islington. Inequality is on the rise and the borough is becoming more acutely divided between the haves and the have-nots. We know that part of this is related to the benefits system. When people have their benefits suspended, or delayed, with so many living on the breadline, the smallest change in
circumstances can leave people with no money at all.

IPR Assist has helped to make a big difference for well over 1,000 people in poverty in Islington over the first three years.

Are you an Islington Resident and do you need help with your disability-related benefits, such as Employment Support Allowance (ESA), Disability Living Allowance (DLA) or Personal Independence Payment (PIP)? If so, we can help!

Disabled people have been some of the hardest hit by Welfare Reform, especially those on housing benefit, sickness and disability benefits, and those with families and children.

IPR began delivery of the Disability Focus project in November 2013. The aim of the project is to provide extra support to Islington disabled residents at this time of major welfare benefit changes.  The project is now funded by The Three Oaks Trust and various other funders.

Disabled Islington residents can phone our advice line on Mondays, Tuesdays, and Fridays 2-4pm on 020 7561 3685.

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